Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (With the exception of food and beverages. Please read specific vendor descriptions for more information.)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lushness.com. Please note that returns will need to be sent to the individual vendor that the order was placed with. Please read vendor return policy on lushness.com as well as shopping and packing instruction in shipment.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lushness.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at retail@lushness.com.

Lushness is committed to protecting the privacy of our users, both vendors and customers. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

Information We Collect

Vendor Information: We collect information from vendors to establish and manage their accounts, including business name, contact information, and tax identification number.
Customer Information: We collect information from customers to facilitate purchases and improve their experience, including name, billing and shipping address, email address, and phone number (optional).

Usage Data: We collect data on how users interact with the Lushness platform, such as browsing history and search queries. This data is anonymized and used for internal analysis to improve the platform.

How We Use Your Information

Vendor Information: We use vendor information to process orders, manage accounts, communicate regarding marketplace updates and policies, and facilitate communication with customers regarding their orders.

Customer Information: We use customer information to process orders, send order confirmations and shipping notifications, provide customer support, and personalize the shopping experience (e.g., product recommendations).

Usage Data: We use anonymized usage data to improve the functionality and user experience of the Lushness platform.

Sharing Your Information

We may share your information with third-party service providers who assist us with operating the platform, such as payment processors, shipping companies, and data analytics providers. These providers are obligated to use your information only for the purpose of providing services to Lushness. We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or protect the rights and safety of Lushness, our vendors, or our customers.

Your Choices

You can access and update your account information at any time by logging into your account on the Lushness platform. You can opt out of receiving marketing communications from Lushness by following the unsubscribe instructions in those emails.

Data Security

Lushness takes reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure. We cannot guarantee the security of your information.

Changes to this Privacy Policy

Lushness reserves the right to update this Privacy Policy at any time. We will notify users of any changes by posting the revised Privacy Policy on the platform.

Contact Us

If you have any questions about this Privacy Policy, please contact us.