Shipping policy

Lushness Shipping Policy

Connecting Vendors and Customers Efficiently

Lushness facilitates a marketplace where vendors fulfill customer orders directly.  This shipping policy outlines the general process but emphasizes the vendor's responsibility for handling the specifics.

General Information

Shipping Costs and Times: Shipping costs and estimated delivery times will vary depending on the vendor, product weight and dimensions, and your chosen shipping method. These details will be displayed on each product listing.
Vendor Responsibility: Vendors are responsible for securely packaging and shipping their products to customers. They will determine the most suitable shipping methods and carriers based on the product and customer location. Many vendors may offer different shipping options (e.g., standard, expedited) at checkout.
Tracking Information: Vendors will provide customers with tracking information upon shipment. Customers can track their orders directly through the chosen carrier's website.
International Shipping: Some vendors may offer international shipping options. Customers are responsible for any applicable customs duties or import fees.

Lushness Role

Lushness does not set shipping costs or timelines. These are determined by each vendor.
Lushness facilitates communication by forwarding customer inquiries about shipping to the vendor.

Customer Responsibilities

Customers are responsible for providing accurate and complete shipping information during checkout. Customers should review the vendor's estimated delivery times and any additional shipping information displayed on the product listing. Customers are responsible for any applicable customs duties or import fees associated with international orders.

Damaged or Lost Packages

In the event of a damaged package, customers should contact the vendor directly. Vendors are responsible for handling any issues related to damaged goods during shipping.
If a package is lost in transit, customers should reach out to the vendor. The vendor will then contact the shipping carrier to investigate the issue.
Undelivered Packages

If a package is returned to the vendor due to an incorrect or undeliverable address provided by the customer, the customer may be responsible for additional shipping charges to resend the order.
Changes to Shipping Policy

Lushness reserves the right to update this Shipping Policy at any time.  We will notify users of any changes by posting the revised Shipping Policy on the platform.

By using the Lushness platform, you agree to the terms of this Shipping Policy.  For specific questions about shipping costs, timelines, or any concerns, please contact the vendor directly.